TERMS AND CONDITIONS
Full Terms & Conditions
"Millie & Green", "we", "us" or "our") provides the services available on the website. Your use of this website is governed by these terms and conditions set out below. By using any part of this website, completing your customer registration with us and/or placing an order on the website you agree to be bound by the terms and conditions.
These terms and conditions are applicable to the supply of products supplied by us to the buyer hereafter referred to as the "Customer", “you” or “your”.
These terms and conditions and your use of the website are governed by English Law and you agree to submit the -exclusive jurisdiction of the English Court. This does not affect your statutory rights.
1. If we cannot accept your order
If we are unable to accept the Customer’s order, we will inform the Customer of this and will not charge for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline the Customer has specified.
2. Products and Packaging
The images of the products on our website are for illustrative purposes only. The packaging of the product may vary from that shown in images on our website.
Due to the handmade nature of our candles, colour and finish may vary slightly.
Air bubbles and irregularities in the wax is a natural occurrence when wax is poured and then cools down. The cooling down process can cause the wax to pull away from the sides of the glass slightly and changes in surrounding temperatures can also cause this. It will not affect your candle and once lit and the wax warms they will disperse.
3. Making Changes
If the Customer wishes to make a change to the product has ordered please contact us. We will confirm if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of the requested change and ask you to confirm whether you wish to go ahead with the change. We may change the product to reflect changes in relevant laws and regulatory requirements.
All prices are quoted in sterling and are exclusive of delivery charges.
Postage and packing prices will be charged in addition to the price of any goods, and are stated individually on the website.
Online payment will be provided in a secure environment. Payments must be made in sterling and by one of the following credit card payment methods Visa, MasterCard, Switch, Solo, Delta, Electron and PayPal.
6. Passing of Property
We will retain ownership of the goods until full payment has been made and funds have cleared.
7. Passing of risk
The risk in the goods will pass to the Customer on delivery.
We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order, if you are a consumer.
If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.
Recorded Delivery: Monday to Friday only. Please allow 5 working days.
Overseas and non-mainland UK delivery: Delivery times may vary. Please allow 7-14 days.
9. Cancellations & Returns
Please enclose the following details with your returned products:
Reason for return
Proof of purchase
When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply.
Please note that if you made your purchase through a retail location, please return to the place of purchase. Any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to us.
Please ensure you are completely happy with your candle before using it as unfortunately Millie & Green cannot accept a returned candle if it has been burned via lighting the wick.
For authorised returns the candle needs to be in new unused perfect condition with all the original packaging also in new perfect condition within seven days of receipt.
An authorised returns number will need to be requested by the customer from firstname.lastname@example.org
10. Our Liability
We are not responsible for any loss or damage that is not foreseeable. We will not be liable for a customer/third party failure to comply with product safety instructions resulting in personal injury and/or wilful damage/loss of or consequential damage to personal property.
If you are a consumer we only supply the products for domestic and private use.
If a customer wishes for their information to be removed, this should be requested by email to: email@example.com
Millie & Green
71-75 Shelton Street
Credit card details are not retained. The only information we use for mailing the order, is a customer's transaction history, name, address & e-mail address.
If you subscribe to our newsletter we use the information you have provided to help us to inform you on products and or services that may be of interest to you with our marketing email. Credit card and bank details are not stored, saved or used in anyway.
12. International Customer
Customers from outside the UK can only pay by credit card or bank transfer and must pay in sterling unless otherwise specified. If you have any queries please contact firstname.lastname@example.org. All other terms and conditions apply.
If you wish to complain about any matter in respect of the goods please email us: email@example.com.
14. Third Party Links
We will not be responsible or liable for your use of any other websites which may be accessed via links within this website. We do not control these websites and is not responsible for their content. Any such links are provided merely as a service to users and their inclusion does not constitute an endorsement by or affiliation with us.
While Millie & Green uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Millie & Green will not be responsible for any errors or omissions or for the results arising from the use of such information.
While Millie & Green takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree if there is a likelihood of breach of contract if that occurs.
This contract is between the customer and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.